Bouncehouse360 policy
Cancellation policy
Plans change. This page explains what happens when you cancel a future booking and how to get help with an order.
10+ days before
Your booking can be cancelled and the paid deposit is eligible for refund review.
Within 10 days
The booking can be cancelled, but the deposit is not refunded. It remains a credit for one year.
No remaining balance
After an eligible cancellation, you do not owe the remaining delivery-day balance.
How cancellation works
- Use Bouncy's secure order lookup with your order number and booking email or phone.
- Review the cancellation result before confirming it.
- Once confirmed, Bouncehouse360 updates the booking and notifies the local vendor.
- If the deposit is eligible for a refund, the Bouncehouse360 team receives a refund-review alert with your booking details.
Credits are applied toward an equivalent future rental booked within one year of the cancellation date. They are not cash refunds.
Completed or already cancelled bookings cannot be changed through the self-service flow. Contact support for anything unusual, including weather-related issues.